We're Listening: Library Assessment, Creative Outreach, and Infographics
Start Date
31-10-2013 11:00 AM
Description
In fall 2012, E. H. Butler Library, implemented their triennial LibQUAL+(R), the nationally-normed survey developed by the Association of Research Libraries (ARL) to gauge users' perceptions of library service. With a goal to improve survey response rate, an Assessment Librarian teamed up with a Communications Librarian to create a comprehensive plan for marketing and outreach. With minimal funding, these individuals utilized desktop publishing tools, social networking, prize incentives, and campus outreach to entice over 550 students and faculty members to complete the survey. Their collaborative efforts resulted in the second-highest number of campus respondents since 2003. Following completion of the survey and analysis of data, free infographic design tools were used to creatively present selected results to the Buffalo State community. Join Eugene Harvey and Katie Bertel as they summarize their experiences, share ideas for creative dissemination of data and outcomes, and inspire renewed interest in assessment and evaluation.
We're Listening: Library Assessment, Creative Outreach, and Infographics
In fall 2012, E. H. Butler Library, implemented their triennial LibQUAL+(R), the nationally-normed survey developed by the Association of Research Libraries (ARL) to gauge users' perceptions of library service. With a goal to improve survey response rate, an Assessment Librarian teamed up with a Communications Librarian to create a comprehensive plan for marketing and outreach. With minimal funding, these individuals utilized desktop publishing tools, social networking, prize incentives, and campus outreach to entice over 550 students and faculty members to complete the survey. Their collaborative efforts resulted in the second-highest number of campus respondents since 2003. Following completion of the survey and analysis of data, free infographic design tools were used to creatively present selected results to the Buffalo State community. Join Eugene Harvey and Katie Bertel as they summarize their experiences, share ideas for creative dissemination of data and outcomes, and inspire renewed interest in assessment and evaluation.
Archival Statement
This material is part of a digital archival collection. This item was created or digitized prior to April 24, 2026, or is a reproduction of physical media created before that date. It is preserved specifically for research, reference, or historical recordkeeping. In accordance with the ADA Title II regulations, Butler Library provides accessible versions of archival materials upon request for affiliated faculty, staff, and students. To request an accommodation for this item, please submit a remediation request form.