Date of Award
12-2012
Access Control
Open Access
Degree Name
Creative Studies, M.S.
Department
International Center for Studies in Creativity
Advisor
J. Michael Fox
Department Home page
http://creativity.buffalostate.edu/
Abstract
ABSTRACT OF A PROJECT
Integrating Creativity into Human Resource Development: Developing Training for the Healthcare Domain
The purpose of this project is to integrate creativity into human resource development, training in the healthcare domain. I seek to offer insight on using creativity skills in a training module to deliver a customer service workshop to healthcare professionals. Healthcare has recently been a provocative topic to discuss for all walks of life. Its complexities in how to administer service, the rising cost of insurance, the quality of human care, and a growing elderly population with multiple medical conditions is some of the issues that cause distress to healthcare providers and recipients alike. I see training creatively as a way to offer new solutions to old problems. The project includes a facilitator learner guide, the participants’ feedback to the workshop, a handout brochure for the participants and recommended readings for the reader to further investigate facilitation and training.
Key words: facilitation of creativity, corporate training, creative problem solving
Recommended Citation
Walker, Jamilla M., "Integrating Creativity into Human Resource Development: Developing Training for the Healthcare Domain" (2012). Creativity and Change Leadership Graduate Student Master's Projects. 177.
https://digitalcommons.buffalostate.edu/creativeprojects/177
