Date of Award


Access Control

Open Access

Degree Name

Public Administration and Nonprofit Management, M.P.A.


Political Science Department


Jason D. Rivera, PhD.

Department Home page

First Reader

Jason D. Rivera, PhD.

Second Reader

Atta Ceesay, PhD.


Societal dependence on electricity has rapidly increased as technological advancement has occurred, thus requiring electric utilities to advance their emergency response and repair procedures. Disaster management and response is a relatively new field for electric utilities, and despite the adoption of the Incident Command System created by FEMA, there are still opportunities for all utilities to improve. This project aims to assess the disaster response and management procedures of National Grid U.S. and NYSEG and identify opportunities for improvement. This study interviewed emergency management professionals experienced with electric utilities and found both National Grid U.S. and NYSEG can improve in areas such as communicating with customers and government officials, decreasing response times, and increasing grid resiliency.