Date of Award
5-2025
Access Control
Open Access
Degree Name
Creative Studies, M.S.
Department
Creative Studies
Advisor
Melodi Ozyaprak
Abstract
ABSTRACT OF PROJECT
Developing Standard Operating Procedures for the DeWitt Town Clerk’s Office
This project addresses the operational inconsistencies in the DeWitt Town Clerk’s Office in Syracuse, NY, by creating a structured Standard Operating Procedures (SOP's) manual. The focus is on six high-impact processes: tax collection, water bill payments, dog licensing (new and renewals), marriage license transcript requests, and handicap parking permit issuance and renewal. Each SOP includes visual info-graphics to enhance accessibility and minimize errors. The final product is designed to improve on-boarding, reduce staff reliance on memory, increase efficiency, and align with creativity and change leadership principles.
Recommended Citation
Osman, Noura M., "Developing Standard Operating Procedures for the DeWitt Town Clerk’s Office" (2025). Creativity and Change Leadership Graduate Student Master's Projects. 401.
https://digitalcommons.buffalostate.edu/creativeprojects/401
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